On the sign-in screen tap Forgot password. We email you a 6-digit code.
Profile → Account. Your country is set at sign-up; contact us to change it.
Profile → Account → Delete account, or request it on the web.
Check in every day, finish daily tasks, invite friends, or buy a coin pack.
Close and reopen the app, then Profile → Restore purchases. Still missing? Email us your order ID.
In the App Store or Google Play subscription settings. Pro stays active until the end of the period.
Check your connection and coin balance, then tap Try again on the message.
Public characters are reviewed first, usually within 24 hours.
Long-press the message or open the character menu and tap Report. Our team reviews every report.
Report it in the app and email safety@yourdomain.com. We remove it and report it to the authorities.